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AU: 1300-887-152

FAQ's

FAQ's

  • Is Sky Walkers safe to use?

Sky Walker products are Fully Compliant & Legal. All Sky Walker self-balancing scooters have passed Australian Safety Standards and are UL certified. 

  • How much weight can the Sky Walker support?

Sky Walker Model

Weight limit

4.5” Kids Sky Walker

15KGS to 60KGS

6.5” Sky Walker

25KGS to 110KG

8” Sky Walker

25KGS to 130KGS

8.5" X ROAD Sky Walker

30KGS to 120KGS

  • Is the Sky Walker easy to ride?

The Sky Walker usually takes 5-10 minutes on average just to get comfortable with the sensation of being on a self balancing device. The Sky Walker is a very intuitive device, so once you relax and become accustomed to the feeling, you can expect to be proficient within 20-30 minutes. Watch our video - Skywalking for beginners

  • How much energy does it take to ride a Sky Walker?

Sky Walker is designed to provide an easy and almost effortless riding experience. That being said, if you get tired please be sure to step off and take a break.

  • Is it legal to use the Sky Walker on streets and/or sidewalks?

The Sky Walker has a very compact footprint, (a little wider than an average person's shoulders). It can be used very easily on sidewalks, streets and other public places however please check with your local authorities to ensure that it is not illegal to operate your Sky Walker on public sidewalks. Just be sure to watch out for traffic and pedestrians.

  • How does it handle wet weather?

Sky Walker is IP54 rated which means it can handle dust and small splashes of water. We strongly recommend not riding in inclement weather or near puddles.

  • How long does it take to reach a full charge?

The Sky Walker takes 2-3 hours to fully charge. Please do not charge your Sky Walker for longer then 3 hours (This will enhance battery life). We recommend taking your Sky Walker off the charge once the light on the battery pack is green. 

  • How long does a fully charged Sky Walker last?

The battery has a range of 15-20 km depending on the speed you are travelling.

  • How does it handle bumps, cracks and curbs - is there any kind of suspension?

Although there is not a suspension system, these strong tires are no joke! The Sky Walker can handle bumps, cracks and other small changes of surface up to 1/2-1 inch very well. We recommend paying close attention to your surroundings & ending your knees, as your knees act as your suspension.

  • What is the return policy?

Sky Walkers cannot accept refunds for simple change of mind. If you receive your Sky Walker and it is defective, please refer to our Returns/ Warranty policy. Before returning any Sky Walker, please contact our customer service via email sales@skywalkers.com.au to be directed correctly.

  • Is it safe for children?

Yes. Sky Walkers are safe for children with a weight balance of 25kg and over. The Kids 4.5” Sky Walker is best for children under the age of 8 and accommodate for those under 25KGS. Sky Walkers recommend adult supervision for ages 16 and under.

  • Can I ride up hills?

The Sky Walker can climb up and down practically any hill. Climbing down hills is just as easy with the ability to stop and effortlessly control the speed of your decline.

  • Which is the front and back of the Sky Walker?

The Sky Walker can be ridden either way you choose! Ride the Sky Walker with the blue LED lights at the front to light up the path ahead of you or have the lights turned the other way to create an illuminating effect as you Sky Walk past people!

  • How do I control the Sky Walker?

The Sky Walker uses unique weight stabilising technology and independently controlled wheels to allow you to effortlessly and swiftly manoeuvre around. The Sky Walker senses slight movements in your feet to guide itself without you barely moving a muscle, it’s almost as if you are thinking your way around. Simply lean your bodyweight forward to go forward and bring your bodyweight back to centre and the Sky Walker will come to a stop or go backwards. The Sky Walker pivots in the middle, which means if you press your weight down to one side it will rotate.

 

SHIPPING & ORDERS
  • From where is my order sent?

Orders are shipped from Sky Walker warehouse in Sydney, Australia. 

  • Can I change or cancel my order?

All orders are final and cannot be changed or cancelled once it has been placed. Please note that orders are automatically transferred to our warehouse for shipping so at no point are we able to interrupt this process.

  • How long does it take for my order to be shipped? 

We do our best to get your order processed and shipped out to you ASAP. Orders are usually shipped within 2-4 business days. Any order placed after 9am will start to be processed the following business day.
Any shipping address that does not exist on Google Maps will be delayed for dispatch.
Please note that during the Christmas period there are possible delays in shipping orders. All Sky Walker products will be shipped accordingly unless noted otherwise in the product description.

  • Why is my tracking ID showing up as invalid?

Once you receive your tracking ID, it can take 24-48 for the courier to update the tracking online. If you require more information on the status of your parcel, then we recommend calling the courier company and quoting your tracking ID.

  • How long will it take to receive my Sky Walker?

A unique tracking number will be emailed to you once your order has shipped. Enter your tracking number on the Australia Post website to track it's progress.
Sky Walkers is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, or any other unforeseen factors.
Any order that is Returned To Sender due to incorrect shipping address provided- will be charged shipping costs again to have the order resent. 
Please note that during the Christmas period there are possible delays in shipping orders. All Sky Walker products will be shipped accordingly unless noted otherwise in the product description. 

  • Do you ship outside of the Australia?

No, at this moment we do not ship outside of Australia.